Returns & Refunds Policy

At Saybeam, every Sculpt Brief is an intimate garment, worn next to the skin. As a matter of hygiene and consumer safety, we are unable to resell an item once it has been received by a customer. This policy sets out, formally and in full, what we are and are not able to offer. Please read it before contacting us about a return.

Our position on underwear returns

Underwear cannot be taken back once it has left our fulfilment centre and reached a customer. For this reason, any item that has been worn, tried on, washed, opened, or had its hygiene seal or tags removed cannot be shipped back to us or resold. This is a strict health and hygiene requirement. It does not mean you are left without a solution: because the item cannot come back to us, we resolve things without a return, as set out below.

The two resolutions we can offer

Where an item does not suit you, or where the sizing is not right, we offer two resolutions, and only these two:

1. A size exchange. We send you the correct size. You do not need to ship anything back to us. A size exchange covers one replacement item per order. If your order includes several briefs, the exchange applies to one item. Because underwear cannot be taken back for hygiene reasons, every replacement we send is a brand-new garment, so we offer one replacement per order.
2. A refund. You keep the item, and we agree the refund amount with you directly, based on your situation. There is nothing to ship back.

About our 30-day risk-free guarantee

When we say try it risk-free for 30 days, we mean it: you are never left stuck with a brief that is not right for you. If, within 30 days of delivery, it does not fit or does not suit you, we will make it right through one of the two resolutions above, a free size exchange so it works the way it should, or a refund. Because underwear cannot be shipped back to us for hygiene reasons, you keep the item and there is nothing to return, so trying it genuinely carries no risk to you. Just email us within 30 days at contact@saybeam.com and we will take care of you.

Because the item cannot be shipped back for hygiene reasons, there is nothing for you to return, and your refund is issued without requiring one. The only exceptions where a physical return may apply are a sealed and unworn item authorised by our team, and any right the law specifically grants you.

30-Day Window

You have 30 days from the date your order is delivered to contact us and request one of the resolutions above. Any request made after 30 days cannot be accepted.

How to request a resolution

Contact us at contact@saybeam.com with the following:

• Full name
• Order number
• Item(s) involved
• Reason for your request

We will review your request and reply with the next steps. Any item sent back to us without prior written authorization cannot be accepted, refunded, or returned to you.

Damaged, defective, or incorrect items

Please check your parcel as soon as it arrives. If anything is defective, damaged, or incorrect, email us straight away at contact@saybeam.com with a photo of what you received. We will arrange a replacement or another suitable solution as quickly as we can.

Items we cannot take back or exchange

• Items that have been worn, tried on, washed, used, or altered
• Items with a broken or missing hygiene seal, or missing tags or original packaging
• Any request made more than 30 days after delivery
• Items sent back without prior written authorization
• Free gifts or bonus items included in a bundle
• Gift cards
• Final sale or clearance items

Return shipping (exceptional returns only)

In the rare cases where a return is exceptionally accepted (a sealed and unworn item authorised by our team, or a statutory return required by law), return shipping is a flat US$50, arranged and paid by the customer, and is non-refundable. We recommend a tracked service, as we cannot be held responsible for returns lost on their way back to us. Original outbound shipping charges are non-refundable.

Refund processing

Refunds are issued to your original payment method within 7 to 10 business days. Your bank or card issuer may need additional time to post the amount to your account. Any item received back to us worn, washed, or without its hygiene seal is not eligible for a refund, and we will contact you about returning it to you at your expense.

Chargebacks

If you open a chargeback or payment dispute without contacting us first, we reserve the right to suspend the account, contest the claim, and recover any amount owed. Please always reach out to us first. We answer every message, and we would much rather resolve things with you directly.

Policy abuse

Saybeam reserves the right to refuse a resolution and to decline future orders in cases of abuse. This includes, but is not limited to, repeated refund requests, garments presented as new that have in fact been worn or used, orders placed with the intention of returning them, and repeated buy-and-return behaviour.

Your consumer rights (United States)

Saybeam is a U.S. business and this policy is governed by U.S. law. Nothing in this policy limits your rights under applicable U.S. federal and state consumer protection laws. In the event of a conflict between this policy and applicable law, the law prevails.

UK customers

If you are a consumer based in the United Kingdom, nothing in this policy affects your statutory rights, including your right under the Consumer Contracts Regulations 2013 to cancel within 14 days of delivery. For hygiene reasons, this cancellation right does not apply to underwear once the hygiene seal has been broken. To exercise it on a sealed, unworn item, email contact@saybeam.com within 14 days of delivery. Return shipping is US$50 at your expense unless the item was defective or incorrectly shipped.

Contact

• Email: contact@saybeam.com
• Website: https://saybeam.com
• Response time: within 24 hours (Monday to Friday)

Business address: 33 N Gould St, Sheridan, WY 82801, United States