Returns & Refunds Policy

At Saybeam, every Sculpt Brief is an intimate garment, worn next to the skin. As a matter of hygiene and consumer safety, we are unable to resell an item once it has been received by a customer. This policy sets out, formally and in full, what we are and are not able to offer. Please read it before contacting us about a return.

Our position on underwear returns

Underwear cannot be taken back once it has left our fulfilment centre and reached a customer. For this reason, any item that has been worn, tried on, washed, opened, or had its hygiene seal or tags removed cannot be returned, cannot be refunded in full, and cannot be exchanged for a monetary refund. This is a strict health and hygiene requirement, and it is not something we are able to waive.

The two resolutions we can offer

Where an item does not suit you, or where the sizing is not right, we offer two resolutions, and only these two:

1. A size exchange. We send you the correct size. You do not need to ship anything back to us.
2. A partial refund of your order. Offered at our discretion, you keep the item you received and we refund part of what you paid.

A full return for a full refund is not available, for the hygiene reasons set out above. The only exceptions are a sealed and unworn item authorised by our team, and any right the law specifically grants you (see UK Consumer Rights below).

30-Day Window

You have 30 days from the date your order is delivered to contact us and request one of the resolutions above. Any request made after 30 days cannot be accepted.

How to request a resolution

Contact us at contact@saybeam.com with the following:

• Full name
• Order number
• Item(s) involved
• Reason for your request

We will review your request and reply with the next steps. Any item sent back to us without prior written authorization cannot be accepted, refunded, or returned to you.

Damaged, defective, or incorrect items

Please check your parcel as soon as it arrives. If anything is defective, damaged, or incorrect, email us straight away at contact@saybeam.com with a photo of what you received. We will arrange a replacement or another suitable solution as quickly as we can.

Items not eligible under any circumstances

• Items that have been worn, tried on, washed, used, or altered
• Items with a broken or missing hygiene seal, or missing tags or original packaging
• Any request made more than 30 days after delivery
• Items sent back without prior written authorization
• Free gifts or bonus items included in a bundle
• Gift cards
• Final sale or clearance items

Return shipping (exceptional returns only)

In the rare cases where a return is exceptionally accepted (a sealed and unworn item authorised by our team, or a statutory return under UK Consumer Rights), return shipping is a flat US$50, arranged and paid by the customer, and is non-refundable. We recommend a tracked service, as we cannot be held responsible for returns lost on their way back to us. Original outbound shipping charges are non-refundable.

Refund processing

Partial refunds, and any exceptional approved refund, are issued to your original payment method within 7 to 10 business days. Your bank or card issuer may need additional time to post the amount to your account. Any item received back to us worn, washed, or without its hygiene seal is not eligible for a refund, and we will contact you about returning it to you at your expense.

Chargebacks

If you open a chargeback or payment dispute without contacting us first, we reserve the right to suspend the account, contest the claim, and recover any amount owed. Please always reach out to us first. We answer every message, and we would much rather resolve things with you directly.

Policy abuse

Saybeam reserves the right to refuse a resolution and to decline future orders in cases of abuse. This includes, but is not limited to, repeated refund requests, garments presented as new that have in fact been worn or used, orders placed with the intention of returning them, and repeated buy-and-return behaviour.

UK Consumer Rights (Consumer Contracts Regulations 2013)

If you are a consumer based in the United Kingdom, you have a statutory right to cancel your order within 14 days of receiving it, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise this right, contact us at contact@saybeam.com within 14 days of delivery. The item must be returned unworn, unwashed, and in its original packaging with the hygiene seal intact. For health and hygiene reasons, underwear that has been unsealed, worn, or tried on is not returnable under the 14-day cancellation right once the hygiene seal is broken.

For sealed, unopened returns under the 14-day right of withdrawal, we will refund the amount paid, including standard outbound shipping, within 14 days of receiving the returned item. Return shipping is US$50, at the customer's expense, unless the item was defective or incorrectly shipped.

Nothing in this policy affects your statutory rights as a UK consumer under the Consumer Rights Act 2015, including the right to goods that are of satisfactory quality, fit for purpose, and as described.

US Consumer Rights

Nothing in this policy limits your rights under applicable U.S. consumer protection laws, including state-level consumer protection statutes. In the event of a conflict between this policy and applicable law, the law prevails.

Contact

For any questions about returns or refunds:

• Email: contact@saybeam.com
• Website: https://saybeam.com
• Response time: within 24 hours (Monday to Friday)

Business address: 33 N Gould St Sheridan, WY 82801 United States