SHIPPING POLICY

At Saybeam, we take shipping speed and reliability seriously. Our goal is to ensure a simple, smooth shopping experience from start to finish.

Processing time

All orders are processed within 24 to 48 business hours, excluding weekends and public holidays.

Estimated delivery time

Orders usually arrive within 6 to 10 working days from dispatch.

Delivery times may vary depending on destination and carrier conditions. During peak periods (Black Friday, holidays, major sales) or in case of logistical constraints, delivery may take a few additional business days.

Shipping fees

Shipping fees are calculated and displayed at checkout, based on your order and delivery destination, before you confirm and pay.

Order tracking

As soon as your order ships, you will receive a confirmation email containing your tracking number. You can follow your delivery status at any time through the tracking link provided in the email.

International orders

For orders shipped outside the United States, customs duties, import taxes, or additional fees may apply. These charges are the sole responsibility of the customer. No refunds will be issued for packages refused at customs or held by customs authorities.

Lost or stolen packages

Once a package is marked as "Delivered" by the carrier, Saybeam is no longer responsible for lost or stolen items. We recommend providing a secure delivery address (workplace, secure mailbox, or hold for pickup) when ordering. If your package shows as delivered but you cannot locate it, please contact your local carrier first, then reach out to us at contact@saybeam.com.

If your order is confirmed as lost in transit by the carrier, and it is not marked as delivered, we will arrange a replacement or, where appropriate, a refund.

Incorrect address

It is the customer's responsibility to ensure the shipping address entered at checkout is correct. Reshipping fees for packages returned due to an incorrect address or a failed pickup will be charged to the customer.

Contact

For any questions about your order or delivery, please contact us at:

• Email: contact@saybeam.com
• Website: https://saybeam.com
• Customer support: Monday to Friday, 9 AM to 6 PM EST
• Response time: within 24 hours

Business address: Axelorn Group LLC 33 N Gould St Sheridan, WY 82801 United States